Frequently Asked Questions

Reliability and Punctuality: A good taxi service should be reliable and arrive on time. Passengers should be able to count on the service to be available when needed, especially during peak hours or in busy areas.

You can book online as our booking process is very easy. But if you prefer to speak to one of our admin team you can call on 01233 36 76 16 or WhatsApp Us 073 018 168 88

If you are making a last minute booking it is best to phone 01233 36 76 16, We don’t allow any bookings to be made within 1hr online, Or you can plan your journey even 1 day / 1 month or 6 months or more than that as early you can.

If you book online we will confirm your booking to you once it has been allocated to a driver.

Yes! Our drivers are equipped with chip and PIN card readers with additional Contactless capabilities. You can pay for any journey by card and get a receipt from the driver. Card payments are an easy and secure transaction in which we don’t receive any of your card details. Alternatively, you can use our secure online booking form to get a price and pay for your journey by card in advance without having to speak to an operator. If you need to journey on behalf of somebody else and wish to pay by card in advance, please make this request when booking and payment will be taken over the phone.

Ashford and Around the Ashford.Acrise, Aldington, Romney Marsh, Ashford, Barham, Appledore, Beckley, Benenden, Bethersden, Bonnington, Biddenden, Bilsington, Challock, Camber, CHaring, Chartham, Chilham, Egerton, Elham, Faversham, Great Chart, Hamstreet, Harrietsham, Hastingleigh, Hawkinge, Hawkhurst, Headcorn, High Halden, Hothfield, Hythe, Ivychurch, Kennington, Knigsnorth, Lenham, Little Chart, Lydd, Lympne, Molash, Mersham, New Romney, New Church, Newington, Pluck;ey, Rolvenden, Ruckinge, Rye Harbour, SHadoxhurst, Sellindge, Selling, Smeeth, Smarden, Sheldwich, Tneterden, Willesborough, Westwell, Warehorne, Woodchurch, Wittersham, Wye, Wootton

We are happy to provide taxis for any distance in the UK Mainland. Please call our booking line (01233 36 76 16) or click WhatsApp icon Below or use our online booking  or email info@acetaxiashford.co.uk for a quote. If you’re emailing us, please be specific with pick-up and drop-off address post codes including the number of passengers, the date and time of your journey.

Yes we do, we offer wedding transport. Please call our booking line (01233 36 76 16) or click WhatsApp icon Below or use our online booking  or email info@acetaxiashford.co.uk for a quote. In your email you will need to include the date and time of each vehicle that you require. The pick-up and drop-off location with any additional stops you may have, and the total number of passengers that require transporting.

Yes we offer group bookings.

Please call our booking line (01233 36 76 16) or click WhatsApp icon Below or use our online booking  or email info@acetaxiashford.co.uk for a quote. In your email you will need to include the date and time of each vehicle that you require. The pick-up and drop-off location with any additional stops you may have, and the total number of passengers that require transporting.

Yes, we are a licensed Taxi and Private Hire Company. We are licensed to operate Taxis, Hackney Carriage Vehicles and Private Hire Vehicles. We are an operator’s license holder with Ashford Council. All our Drivers are approved by their local authority and police checked. All vehicles are fully licensed, insured for hire and reward and regularly inspected to ensure that they’re safe for hire and reward use.

We operate in all major London airports and provide transport services anywhere in the UK.

  • London Heathrow Airport (LHR)
  • London Gatwick Airport (LGW)
  • London Stansted Airport (STN)
  • London City Airport (LCY)
  • London Luton Airport (LTN)

Naturally, it depends on where you’re travelling from, but we always advise that you plan to arrive at the Airport, station, ferry terminal etc. an hour before you need to be there. That way, if there are unforeseen problems such as slow-moving traffic, road closures, or other problems beyond our control, you should still be able to make your connection without issue. It’s your responsibility to ensure that your travel plan allows for every eventuality.